At Sixthstar Technologies, we offer a 30-day money-back guarantee on eligible web hosting packages. Our goal is to ensure 100% satisfaction when you purchase Dedicated Servers, VPS Hosting, or Shared Hosting online.
1. Order Cancellation Policy
You may request the cancellation of your hosting subscription at any time through your account client dashboard or by contacting our billing desk. Cancellations can be scheduled immediately or set to take effect at the end of the current billing cycle.
2. Hosting Refund Eligibility Breakdown
- 30-Day Guarantee (Shared & VPS Hosting): First-time orders for Shared Web Hosting and standard VPS Hosting packages cancelled within 30 days of initial online activation are eligible for a full refund of hosting fees.
- Unprovisioned Dedicated Servers: Bare-metal dedicated server orders cancelled prior to physical hardware racking, OS installation, or IP provisioning.
- Duplicate Checkout Deductions: Accidental overpayments or double charges incurred during online checkout.
- Provisioned Dedicated Servers: Active dedicated bare-metal servers post OS deployment due to upstream datacenter hardware reservation costs.
- Control Panel Licenses: cPanel, WHM, Plesk, or Windows Server software licenses activated for your server environment.
- Custom Setup & Migration Fees: One-time server setup fees or manual migration assistance charges.
3. Refund Processing & Gateway Reversals
Once approved by our billing desk, refunds are automatically credited back to your original online payment method:
4. How to Submit a Refund Request
To submit a refund request, simply navigate to your client portal support ticket area under "Billing & Refunds", or submit a message directly via our Contact Us Page with your order invoice reference number.